Q: Where do you get these artifacts from?
A: Sadigh Gallery's artifacts and antiquities are acquired from estates and collections. All of our antiquities are provided with life-time certificate of authenticity and documentation regarding the artifact and culture. Feel free to contact us if you need any further information.
Q: Where can I find information about the antiquities I purchase from you?
A: All items are accompanied by certificate of authenticity and descriptive texts that provide detailed information about the antiquities. If you need further information you may contact us by telephone or by e-mail accessible from the Contact Us page.
BUYING AN ARTIFACT AT OUR ONLINE STORE
Q: Can I receive promotional offers and discounts online?
A: Yes. Sign up for an account to receive notices of special offers and new products. Discounts and promotion codes can also be found in our mailings and catalogs.
Q: Do I need to register on Sadigh Gallery site to place an order online?
A: Yes. You will be prompted to set up an account upon checkout. When you register, you may save your shipping and billing address for easy and fast process, track your orders, and receive special sale and discount notices.
Q: Can I order online from the catalog?
A: Most of the items featured in our current catalog are offered through the online store. If you do not see online an item from the catalog, you may contact us using the Contact Us page, or by simply calling us at toll-free 800-426-2007.
We can send you the color picture of an item by e-mail or mail right away.
Q: Can I place an order by telephone?
A: Yes. In addition to ordering from the Sadigh Gallery website, you may place an order by telephone, fax, or mail. By telephone from the U.S. and Canada, call our toll-free number, 800-426-2007, 24 hours a day, 7 days a week. Please review your Shopping Cart as a guide, and have your credit card information ready.
Q: What payment methods do you take?
A: We accept the following credit cards: Visa, American Express, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
We also accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 7 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. There is a $35 fee for returned checks.
ABOUT SHIPPING and PROCESSING
Q: How much Tax is applied to my order?
A: Sadigh Gallery will automatically charge and withhold the applicable sales tax for orders that are delivered to addresses in the state of New York.
Q: How much does the shipping cost?
A: Shipping charges vary based on order total and the size and weight of the shipment. The minimum shipping charge is U.S. $10.00.
Q: What are my shipping options?
A: Orders are shipped using UPS or USPS (The United States Postal Service), depending on the size of the shipment, delivery location, and customer’s preferences. When you fill out your order form, you may want to specify which shipper you would like us to use by commenting in the Comment Box at the end of your checkout process.
Q: How long does it take to ship my order?
A: We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. We will keep you informed of any products that are unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Q: Can my order be shipped to a different address or to more than one address?
A: Yes. You can choose to ship your items to your credit card billing address, or you can designate other shipping address(es) at checkout. Once you register, you may also add new address to your address book in your Account Page.
Q: What is Sadigh Gallery’s return policy?
A: We will gladly accept the return of artifacts for any reason. When you want to return an item, you must ship it back to us within 10 days from the day you received it. We will refund in full amount as soon as we receive your shipment along with an invoice.
Q: May I exchange an item?
A: Yes. If you would like to exchange a purchased item with something else, you may contact us by phone, e-mail, fax, or mail anytime. We will help you find a replacement.
Technical Questions About the Website
Q: I see so many items here...Any good suggestion for a quick search?
A: The easiest way to search for an item is by typing the item's ID number in our "Search Box" located at the left side. The item ID numbers are same in our printed catalogs, so if you have your catalogs handy, you can type in the number you see. If you do not have a catalog, you can search by typing Culture (Asian, Egyptian, etc...) and Item name (Statue, Coins, etc.)
Q: I cannot Login to my Account even when the password and login are correct
A: Sometimes, clearing your internet browser's cookies will help solve this problem. After clearing the cookies, close and reopen the browser, and then proceed to log in. If this does not solve your problem, contact us.
Q: How can I change my Password?A: First, login to your account with your e-mail and current password. Go to "My Account" page, and click on "Update Address" link located right next of "Billing Address". Fill in the Login information form with new address, save.
Don’t find an answer you are looking for?
Call us at 800-426-2007 to help us help you!